Water & Sewer
Billing Information
Bills Mailed: Bill Due By:
January 5 February 5
March 5 April 5
May 5 June 5
July 5 August 5
September 5 October 5
November 5 December 5
Accounts are considered past due 45 days from the date of invoice. The day after bills are due, a final notice will be mailed to all customers with an outstanding balance. This notice will provide a disconnection date and time. If full payment is not received by the given date, services will be disconnected. A reconnection fee will be due in addition to any remaining balance in order to restore your services. Reconnection fees are $35.00 during regular business hours and $70.00 during non-business and holiday hours.
If you need financial assistance, please reach out to www.211.org. There are also several local churches & charities that offer assistance. You can also contact Grottoes Town Hall offices at (540) 249-5896 opt 2 to speak with our Staff and make payment arrangements.
Connections & Rates
Water and Sewer Rates
All rates are per 1000 gallons with the minimum billing being 2000 gallons. Each budget year there is a cost-of-living increase for water and sewer rates.
Gallons Used: Water: Sewer:
0-2000 $25.63 $59.05
Above 2000 $2.08/1000 gal. $3.88/1000 gal.
Turning on Water Service
To establish water service in a new name for an existing water and sewer connection, please contact the Town Office.
An Application for Water & Sewer Account must be completed and a deposit in the amount of $150.00 must be paid prior to the Town turning on the water service. This must be done in person and a photo ID must be presented to a Town official. Deposit payments are accepted in the form of cash, check or money order. Currently, we accept debit or credit cards for utility payments only. Utility payments may also be made by calling 1-877-266-8326. Convenience fees apply to online and phone payments. When paying by check or money order, please make payable to the Town of Grottoes. There is a $30.00 charge for returned checks. The deposit will be held on each account until services are terminated. Upon termination, the deposit will be applied towards the final billing and any overage will be refunded. A forwarding address is required to receive a refund.
New Service Connections
Connection Fees:
To receive new Town water and/or sewer services, the property owner is responsible to pay the connection fees. Paying the connection fees establishes the property owner’s rights to connect onto the Town’s water and/or sewer system. The connection fees are as follows: $5,000 for residential water connections $5,000 for residential sewer connections $5,000 for commercial water connections $5,000 for commercial sewer connections
Additional Costs:
The property owner is responsible for installing the service lines from the Town’s main line to the building that will receive the water and/or sewer service. The property owner is also responsible for installing a septic tank for sewer and a water meter box with setter for water. Usually these tasks are preformed by an independent contractor, licensed by the state to perform such tasks. The property owner will hire the contractor of their choosing and make the arrangements to pay their fees.