Water & Sewer
Setting Up a New Utility Account
Moving to Grottoes? We’re here to help you get settled!
You can set up your Water, Sewer, and Trash services up to 30 days in advance of your move. While we prefer to assist you in person at Town Hall (Monday–Friday, 8:00 AM to 4:30 PM), we understand that’s not always possible. If you can’t make it during business hours, just follow these simple steps to get your account set up remotely:
Complete the Utility Application – Download the form by clicking THIS LINK, fill it out, sign it, and email it to utilities@ci.grottoes.va.us
Include a legible copy of your Driver’s License or other valid photo ID.
If you’re renting, please also include a copy of your lease. We only need the page that shows your name, your landlord’s information, and the physical address.
Submit your $150 deposit before service can begin. You can pay online using the link below (a 3% convenience fee applies).
Please note: Your account cannot be activated until we have received all required documents and payment. If you’ve previously lived in Grottoes and have an outstanding utility balance, that should be paid in full before services can start.
We look forward to welcoming you to Grottoes! Let us know if you have any questions along the way. For other utilities within town, please visit THIS PAGE.
Sign Up for Paperless Utility Billing
Billing Information
Bills Mailed: Bill Due By:
January 5 February 5
March 5 April 5
May 5 June 5
July 5 August 5
September 5 October 5
November 5 December 5
Accounts are considered past due 45 days from the date of invoice. The day after bills are due, a final notice will be mailed to all customers with an outstanding balance. This notice will provide a disconnection date and time. If full payment is not received by the given date, services will be disconnected. A reconnection fee will be due in addition to any remaining balance in order to restore your services. Reconnection fees are $35.00 during regular business hours and $70.00 during non-business and holiday hours.
If you need financial assistance, please reach out to www.211.org. There are also several local churches & charities that offer assistance. You can also contact Grottoes Town Hall offices at (540) 249-5896 opt 2 to speak with our Staff and make payment arrangements.
April 2025 – Grottoes was selected as the winner of the “25th Annual Water Taste Contest” by the Virginia Rural Water Association. In February 2026 we will compete in the National Contest. Pictured here are Brady & Nicky, our Public Works leadership team.
2025 WINNER
April 2025 – Grottoes was selected as the winner of the “25th Annual Water Taste Contest” by the Virginia Rural Water Association. In February 2026 we will compete in the National Contest. Pictured here are Brady & Nicky, our Public Works leadership team.
Connections & Rates
Water and Sewer Rates
All rates are per 1000 gallons with the minimum billing being 2000 gallons. Each budget year there is a cost-of-living increase for water and sewer rates.
Gallons Used: Water: Sewer:
0-2000 $25.63 $59.05
Above 2000 $2.08/1000 gal. $3.88/1000 gal.
Turning on Water Service
To establish water service in a new name for an existing water and sewer connection, please visit the Town Office between 8:00 AM – 4:30 PM Monday through Friday, or follow the instructions above if you cannot come in person.
An Application for Water & Sewer Account must be completed and a deposit in the amount of $150.00 must be paid prior to the Town turning on the water service. This must be done in person and a photo ID must be presented to a Town official. Deposit payments are accepted in the form of cash, check or money order. Currently, we accept debit or credit cards for utility payments only. Utility payments may also be made by calling 1-877-885-7968. Convenience fees apply to online and phone payments. When paying by check or money order, please make payable to the Town of Grottoes. There is a $30.00 charge for returned checks. The deposit will be held on each account until services are terminated. Upon termination, the deposit will be applied towards the final billing and any overage will be refunded. A forwarding address is required to receive a refund.
New Service Connections
Connection Fees:
To receive new Town water and/or sewer services, the property owner is responsible to pay the connection fees. Paying the connection fees establishes the property owner’s rights to connect onto the Town’s water and/or sewer system. The connection fees are as follows: $5,000 for residential water connections $5,000 for residential sewer connections $5,000 for commercial water connections $5,000 for commercial sewer connections
Additional Costs:
The property owner is responsible for installing the service lines from the Town’s main line to the building that will receive the water and/or sewer service. The property owner is also responsible for installing a septic tank for sewer and a water meter box with setter for water. Usually these tasks are preformed by an independent contractor, licensed by the state to perform such tasks. The property owner will hire the contractor of their choosing and make the arrangements to pay their fees.